Resolving Charging Issues with Jasper Shelves and Charge Tables

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Experiencing issues with your mobile phone not charging on the Jasper charging shelf or SMART Charge Table?

Here is a step-by-step guide designed to help troubleshoot and resolve some of the challenges that you may arise. 

Step-by-Step Troubleshooting

1. Check Device Compatibility

  • Devices with Qi-enabled technology are compatible with our charging tables.
  • Align your phone with the charging shelf's area for optimal charging, considering the varied internal coil locations in different phones. 

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2. Update Phone Software

  • Keep your phone's software updated to the latest version. After updating, restart your device to ensure all software changes are updated.
  • Note: The iPhone 12 has known issues that are resolved by this step.

3. Check Indicator Light

  • When the table is plugged in, observe if the red indicator light flashes (it should flash for 2 seconds upon powering on). This light helps locate the optimal charging spot.
  • Place your device on the table for at least 2 seconds. For best results, align the phone vertically over the light, ensuring it is centrally located over the charging plate.  
  • Hover the phone vertically over the red indicator light, which is more effective in pinpointing the charger over a larger surface area. The more the device is centred, the better. 

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4. Troubleshoot Power Issues

  • If the indicator light doesn't flash upon plugging in the table, the issue may lie with the shelf or power connection.
  • Try turning the power on and off at the main switch. Check if the indicator light flashes on.
  • Inspect all connections to the power supply.
  • Note: Remove any phone covers or cases, as they may inhibit charging.

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Speed of Charging

  • The charging speed varies based on device compatibility.
  • King SMART tables provide up to 15W of power (for orders after June 7th, 2021; previously 5W).
  • Different devices have varied charging speeds (e.g. Apple supports 7.5W, some Androids up to 15W).
  • Overheating can prevent charging. Ensure your device is cool before placing it on the charger.

By following these troubleshooting steps, most charging issues with the King Living charging shelves can be resolved.

For further assistance, please contact our customer service team at 1300 135 464. 

Refer to article 'Troubleshooting Guide for Wireless Charging Issues on latest iPhones' here 

 

 

 

 

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