Experiencing issues with your mobile phone not charging on the Jasper charging shelf or SMART Charge Table?
Here is a step-by-step guide designed to help troubleshoot and resolve some of the challenges that you may arise.
Step-by-Step Troubleshooting
1. Check Device Compatibility
- Devices with Qi-enabled technology are compatible with our charging tables.
- Align your phone with the charging shelf's area for optimal charging, considering the varied internal coil locations in different phones.
2. Update Phone Software
- Keep your phone's software updated to the latest version. After updating, restart your device to ensure all software changes are updated.
- Note: The iPhone 12 has known issues that are resolved by this step.
3. Check Indicator Light
- When the table is plugged in, observe if the red indicator light flashes (it should flash for 2 seconds upon powering on). This light helps locate the optimal charging spot.
- Place your device on the table for at least 2 seconds. For best results, align the phone vertically over the light, ensuring it is centrally located over the charging plate.
- Hover the phone vertically over the red indicator light, which is more effective in pinpointing the charger over a larger surface area. The more the device is centred, the better.
4. Troubleshoot Power Issues
- If the indicator light doesn't flash upon plugging in the table, the issue may lie with the shelf or power connection.
- Try turning the power on and off at the main switch. Check if the indicator light flashes on.
- Inspect all connections to the power supply.
- Note: Remove any phone covers or cases, as they may inhibit charging.
Speed of Charging
- The charging speed varies based on device compatibility.
- King SMART tables provide up to 15W of power (for orders after June 7th, 2021; previously 5W).
- Different devices have varied charging speeds (e.g. Apple supports 7.5W, some Androids up to 15W).
- Overheating can prevent charging. Ensure your device is cool before placing it on the charger.
For further assistance, please contact our Customer Service Team.