You have the option to conveniently collect your King Living order from our warehouse locations across Australia. Follow these simple steps to ensure a smooth pickup experience:
1. Finalise Your Order
Complete your full payment at least 7 business days before your preferred collection date. This ensures our team has ample time to prepare your order for pickup.
2. Stay Informed
Make sure your contact details are up to date. Our Despatch Team will notify you as soon as your order is ready for collection.
3. Schedule Your Pickup
Once you receive your notification, simply schedule your collection date. Please allow 2 business days for our warehouse team to prepare your order for pickup.
4. Confirm Your Collection Location
Our Despatch Team will provide you with the pickup address and instructions. Below are the warehouse details, operating hours, and arrival guidelines for each location:
| State | Warehouse | Address | Collection Times | Instructions |
|---|---|---|---|---|
| QLD | All Purpose | 132-166 Gilmore Rd, Berrinba, QLD 4117 | 10am–2pm, Tuesday–Friday | Enter via Gate 2. Use the stairs on the right side of customer parking bays and wait for further instructions. |
| SA | KING Woodville Warehouse | Charles Sturt Industrial Estate 21.2, 20 Cheltenham Parade, Woodville, SA 5014 | 8am–2:30pm, Monday–Friday | Report to the Admin Office at the front of the building for sign-in and further instructions. |
| WA | KING Canning Vale Warehouse | 93 Vulcan Drive, Canning Vale, WA 6155 | 9am–2pm, Monday–Friday | Report to the Admin Office at the front of the building for sign-in and collection instructions. |
| ACT/NSW | KING Smithfield Warehouse | Building 3, Door 19, 400 Woodpark Road, Smithfield, NSW 2164 | 9am–3pm, Monday–Friday | Follow the driveway to the end, continue around to the opposite side, and locate Door 19. |
| VIC | Altona - Winning Services | 69 Horsburgh Drive, Altona North, VIC 3025 | 10am–2pm, Monday–Friday | Report to the Admin Office at the front of the building for sign-in and collection map. |
5. What to Bring
To collect your order, please bring:
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Your Sales Order number
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Your Order confirmation email
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Photo identification for verification
6. Arranging a Courier
If you are unable to collect your order personally, you may arrange for a courier:
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Provide your courier with the collection address, pickup details, and your Sales Order number.
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Advise them if the order includes large or fragile items requiring special handling.
7. Loading Your Purchase
Please note:
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Our Warehouse Team cannot assist with loading items into your vehicle.
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Ensure you bring enough help to safely load your order and secure it for transport to avoid damage.
8. Sign Upon Collection
Once your order is loaded, you will be asked to sign a Collection Note confirming receipt of your items.
Collecting your King Living order is easy and flexible.
We look forward to seeing you at our warehouse locations and helping you enjoy your King Living experience sooner.