Can I Collect My Order from the Warehouse?

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Yes, you can collect your order from the warehouse by following these simple steps:

1. Finalise Your Order

  • Ensure the full payment is completed prior to collection. 
  • Submit your final payment at least 7 business days before collection.

2. How We Notify You

  • Ensure your contact details are accurate to receive notifications from our Despatch Team when your order is ready for pickup.

3. Schedule Your Pickup

  • Schedule a pickup date as soon as you get the notification.
  • Give our warehouse team 2 business days to prepare your order.

4. Confirm Pickup Location

  • The Despatch Team will inform you of the warehouse location for order collection. Please see the table below for operating hours, address and pick-up instructions.

State  Warehouse  Address  Collection Times  Further Instructions
QLD  All Purpose 

132-166 Gilmore Rd

Berrinba, QLD 4117

10am-2pm Tuesday-Friday

Enter via Gate 2, on arrival enter warehouse through stairs on right side of customer parking bays and wait for further instructions

SA KING 

Charles Sturt Industrial Estate 21.2, 20 Cheltenham Parade, Woodville, SA 5014

8am-2.30pm Monday-Friday

 

Report to Admin Office located at front of building to be signed in and provided with instructions for collection.
WA PEP Transport 

28 Glassford Road,

Kewdale, WA 6105

9am-3pm Monday-Friday Report to Admin Office located at front of building to be signed in and provided with instructions for collection.
ACT / NSW KING

Building 3, Door 19, 400 Woodpark Road

Smithfield, NSW 2164

9am-3pm Monday-Friday Follow driveway to the end of the building, then continue around to the opposite side and locate Door 19. 
VIC  Altona - Winning Services 

69 Horsburgh Drive,

Altona North, 3025

10am-2pm Monday - Friday Report to Admin Office located at front of building to be signed in and provided with a map for pick up location.

 

5. What to Bring With You

  • Bring your Sales Order number, confirmation email, and ID for verification.

6. Arranging a Courier 

  • If you can’t pick up your order in person, you can arrange for a courier.
  • Give the courier the warehouse location, pickup details, and Sales Order number.
  • Inform the courier about any large or fragile items.

7. Loading Your Purchase

  • The Warehouse Team cannot assist with loading your items into your vehicle or van. Ensure they are secured properly to prevent damage while in transit. 

8. Sign Upon Collection 

  • Sign the collection note confirming you've received your order.

 

 

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