Yes, you can collect your order from the warehouse by following these simple steps:
1. Finalise Your Order
- Ensure the full payment is completed prior to collection.
- Submit your final payment at least 7 business days before collection.
2. How We Notify You
- Ensure your contact details are accurate to receive notifications from our Despatch Team when your order is ready for pickup.
3. Schedule Your Pickup
- Schedule a pickup date as soon as you get the notification.
- Give our warehouse team 2 business days to prepare your order.
4. Confirm Pickup Location
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The Despatch Team will inform you of the warehouse location for order collection. Please see the table below for operating hours, address and pick-up instructions.
State | Warehouse | Address | Collection Times | Further Instructions |
QLD | All Purpose |
132-166 Gilmore Rd Berrinba, QLD 4117 |
10am-2pm Tuesday-Friday |
Enter via Gate 2, on arrival enter warehouse through stairs on right side of customer parking bays and wait for further instructions |
SA | KING |
Charles Sturt Industrial Estate 21.2, 20 Cheltenham Parade, Woodville, SA 5014 |
8am-2.30pm Monday-Friday
|
Report to Admin Office located at front of building to be signed in and provided with instructions for collection. |
WA | PEP Transport |
28 Glassford Road, Kewdale, WA 6105 |
9am-3pm Monday-Friday | Report to Admin Office located at front of building to be signed in and provided with instructions for collection. |
ACT / NSW | KING |
Building 3, Door 19, 400 Woodpark Road Smithfield, NSW 2164 |
9am-3pm Monday-Friday | Follow driveway to the end of the building, then continue around to the opposite side and locate Door 19. |
VIC | Altona - Winning Services |
69 Horsburgh Drive, Altona North, 3025 |
10am-2pm Monday - Friday | Report to Admin Office located at front of building to be signed in and provided with a map for pick up location. |
5. What to Bring With You
- Bring your Sales Order number, confirmation email, and ID for verification.
6. Arranging a Courier
- If you can’t pick up your order in person, you can arrange for a courier.
- Give the courier the warehouse location, pickup details, and Sales Order number.
- Inform the courier about any large or fragile items.
7. Loading Your Purchase
- The Warehouse Team cannot assist with loading your items into your vehicle or van. Ensure they are secured properly to prevent damage while in transit.
8. Sign Upon Collection
- Sign the collection note confirming you've received your order.