Yes, you can collect your order from the warehouse by following these simple steps:
1. Finalise Your Order
- Ensure the full payment is completed prior to collection.
- Submit your final payment at least 7 business days before collection.
- Bring the confirmation email as proof of payment.
2. How We Notify You
- Ensure that your contact details are correct so that you can receive a notification from our Despatch Team when your order is ready for pickup.
3. Schedule Pickup
- Promptly schedule a pickup date once you receive the notification.
- Allow 2 business days for our warehouse team to prepare your order.
4. Confirm Pickup Location
- The Despatch Team will provide the specific warehouse location to collect your order. See below table for operating hours and further instructions.
| State | Warehouse | Address | Collection Times | Further Instructions |
| QLD | All Purpose |
132-166 Gilmore Rd Berrinba 4117 |
9am-3pm Monday-Friday |
Enter via Gate 2, on arrival enter warehouse through stairs on right side of customer parking bays and wait for further instructions |
| SA | KING |
Charles Sturt Industrial Estate 21.2, 20 Cheltenham Parade, Woodville SA 5014 |
8am-2.30pm Monday-Friday
|
Report to Admin Office located at front of building to be signed in and provided with instructions for collection. |
| WA | PEP Transport |
28 Glassford Road, Kewdale, 6105 |
9am-3pm Monday-Friday | Report to Admin Office located at front of building to be signed in and provided with instructions for collection. |
| ACT / NSW | KING |
Building 3, Door 19, 400 Woodpark Road Smithfield, 2164 |
9am-3pm Monday-Friday | Follow driveway to the end of the building, then continue around to the opposite side and locate Door 19. |
| VIC | Altona - Winning Services |
69 Horsburgh Drive, Altona North, 3025 |
10am-2pm Monday - Friday | Report to Admin Office located at front of building to be signed in and provided with a map for pick up location. |
5. Bring Necessary Documents
- Bring your Sales Order number, confirmation email, and ID for verification.
6. Arrange a Courier (if required)
- If you can’t pick up your order in person, you can arrange for a courier.
- Give the courier the warehouse location, pickup details, and Sales Order number.
- Inform the courier about any large or fragile items.
7. Load Your Purchase
- The Warehouse Team cannot assist with loading your items into your vehicle or van. Ensure they are secured properly to prevent damage while in transit.
8. Sign Upon Collection
- Sign the collection note confirming you've received your order.
If you have any questions, please contact our Despatch Team for further assistance.