Q. What makes King Living Rugs different from other brands?
A. King Living Rugs are crafted using high-quality hand-loomed and hand-knotted techniques, ensuring superior durability and longevity compared to tufted rugs. Our rugs are designed to last and provide timeless beauty to your living space.
Q. How are King Living Rugs made?
A. Our rugs are handmade using traditional techniques such as hand knotting and hand looming. This artisanal craftsmanship ensures each rug is unique and of the highest quality.
Q. What is the best way to maintain my Rug?
A. To maintain your rug:
- Vacuum regularly using the correct setting. Do not use the rotating head.
- Take the rug outside periodically to beat out dust.
- Schedule professional cleanings as needed, such as a rug bath.
Handling Stains and Cleaning
Q. How should I clean a spill on my Rug?
A. For minor spills, blot the area with a paper towel or a clean dry cloth. Avoid rubbing, as it can spread the stain. For more stubborn stains, we recommend consulting a professional cleaner. Our rugs come with fabric protection to help prevent staining.
Q. Why does my Artsilk/Viscose rug turn brown when exposed to liquids?
A. Artsilk/Viscose is a manufactured cellulose fibre. The browning occurs when the rug is wet due to the tannins being released from the cell fibres. Professional cleaners with Woolsafe certification can usually eliminate 80-90% of these stains.
Managing Shedding
Q. My rug is shedding excessively. What can I do?
A. Shedding is normal for natural fibre rugs, especially when new. To minimise shedding:
- Use a vacuum on the correct setting. Do not use the rotating head.
- Avoid shoes with rubber soles and slippers on the rug.
- Opt for socks or bare feet when walking on the rug.
Addressing Uneven Edges
Q. My rug has uneven edges. How can I fix this?
A. Uneven edges can occur due to the handmade nature of our rugs. To fix this:
- Use an underlay to stabilise the rug.
- Manipulate and re-stretch the rug as needed to straighten and even out the edges.
Handling Pulled Threads
Q. What should I do if I find a pulled thread on my rug?
A. If you find a pulled thread:
- Carefully trim the thread with scissors or use a fine instrument to carefully pull thread to the back.
- Rest assured that trimming the thread will not cause the rug to unravel.
- Avoid pulling the thread further to prevent additional damage.
Using Underlays
Q. Should I use an underlay with my Rug?
A. Yes, we highly recommend using an underlay. It helps prevent uneven movement, reduces wear and tear, and keeps the rug securely in place.
Lifespan of a Rug
Q. How long can I expect my rug to last, and how can I prevent track marks?
A. With proper care, King Living Rugs can last for many years. To prevent track marks:
- Rotate the rug regularly to distribute wear evenly.
- Understand that some wear is natural, especially in high-traffic areas.
Warranty and Returns
Q. What is the process for returning a rug or making a warranty claim?
A. For information about Returns or Warranty Claims visit our Warranty Page here