You can cancel your order, but certain conditions apply:
1. When You Can Cancel Your Order
- Before Manufacturing Begins: You can cancel your order if we haven’t started making your products.
- Deposit Forfeiture: Up to $500 of your deposit will be kept to cover administrative costs.
- Refund: The remainder of your deposit will be refunded to your original payment method.
2. When You Cannot Cancel Your Order
- After Manufacturing Begins: Once production has started, you will forfeit the entire deposit. No claims can be made on the products.
- No Refunds for Change of Mind: We do not offer refunds or exchanges for change of mind or wrong selections. Always double-check your order details before confirming your purchase.
- Terms and Conditions: Review the deposit forfeiture and no claims policy in our Terms and Conditions of Sale here
3. Can I Transfer a Balance or Deposit to Another Order?
- No Transfers or Refunds: Deposits cannot be refunded or transferred to a different order, as our products are custom-made according to your specifications and preference.
For future purchases, we may, at our discretion, allow you to buy the products again at full price, without a discount for the forfeited deposit.