The King Cloud V Recliner is designed to provide effortless comfort and relaxation. If you’re experiencing concerns with the motion of the footrest or headrest, this guide will help you resolve them quickly and easily.
No Motion in the Footrest/Headrest
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Check Power Connection
- Ensure the recliner is plugged into a working power outlet, and the switch is turned on.
- Turn the power off and on again to reset.
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Inspect the Transformer
- Locate the transformer and check for a green indicator light to confirm it is functioning.
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Check Wiring
- Inspect the wiring connections at the back of the recliner to ensure everything is secure.
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Verify Dual Motor Control (DMC) Status
- Look underneath the recliner for a blue flashing light on the DMC. This indicates the system is powered and operational.
Footrest Not Opening or Closing
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Check for Obstructions
- Ensure nothing is blocking the footrest’s pathway, such as furniture or objects near the infrared sensors located between the front legs.
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Inspect the Surface
- Check for any lumps or folds in rugs or carpets that may interfere with the footrest's
- operation.
Steps to Resolve
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Power Off the Recliner
- Turn off the power at the source and leave it off for at least 15 minutes.
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Discharge the System
- While the recliner is off, run your hand over the control buttons to discharge residual power.
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Reset the Recliner
- Hold down buttons 1 and 4 (the first and last buttons) simultaneously for 30 seconds.
- Allow the recliner to reset to its default position without interruption.
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Perform an Additional Reset Step
- Press and hold button 3 (middle button) for another 30 seconds to complete the reset process.
Need Further Assistance?
If these steps do not resolve your concern, contact the King Living Customer Service Team for further support.