The King Cloud II & III Recliners feature Infrared (IR) safety sensors to detect obstructions and ensure safe operation. If the footrest is not opening or closing, follow these steps to address the concern.
Footrest Not Opening or Closing Due to Infrared Safety Sensors
Check for Obstructions
- Inspect the area under the recliner for items such as shoes, toys, or rug folds that may block the sensors.
- Clear any obstructions before proceeding.
Reset the Controls
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Power Off the Recliner
- Turn off the recliner at the power source and wait 15 minutes.
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Discharge Power
- Run your hand over the control buttons to release any residual energy.
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Restore Power
- Plug the recliner back into the power source and turn it on.
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Avoid Footrest Pressure
- Sit in the recliner without placing weight on the footrest.
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Perform a System Reset
- Press and hold Buttons 1 and 4 together for 20 seconds.
- Then press and hold Button 3 for 15 seconds.
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Check the Footrest
- If the footrest retracts, the reset is successful.
Need Further Assistance?
If these steps don’t resolve the concern, please contact our Customer Support Team for assistance or to arrange a service visit.
- Warranty Service: A technician will be provided at no charge for recliners under warranty or extended warranty.
- Out of Warranty: A service call fee will apply, and parts will be charged at cost.