Footrest Not Opening or Closing due to Infra Red Safety Sensor
Check for Obstructions
The built-in Infrared (IR) sensors are designed to detect any obstructions underneath the recliner to ensure your safety.
Step 1: Deactivate the Infrared Sensors
Ensure there is nothing underneath the recliner.
Look for shoes, toys, rug folds or piles, or any other objects that could trigger the Infrared sensors, that are located at bottom of the mechanism.
Reset the Controls
Step 1: Power Off the Recliner
Turn off the recliner from the power source.
Wait for a minimum of 15 minutes before continuing.
Step 2: Discharge the Power
Run your hand over the buttons to discharge power from the system while the power is off.
Step 3. Ensure the power is plugged back on
Step 4. Sit in the recliner without putting pressure on the footrest, as it has a weight limitation.
Step 5: Press Buttons 1 and 4 Together
Press and hold Buttons 1 and 4 together for 20 seconds.
Step 6: Press Button 3
Press and hold Button 3 for 15 seconds.
Count the seconds accurately. (e.g., "1001, 1002...") to ensure full seconds.
Step 7: Check the Footrest
If the footrest retracts into place, the issue is resolved.
If the Problem Persists
Contact our Customer Support Team for further assistance or to arrange a service visit.
Warranty Service: If your product is under warranty or extended warranty, a technician will be arranged at no charge.
Out of Warranty: If your product is out of warranty, a service call fee is applicable.