At King Living, we do not offer refunds or exchanges if you simply change your mind or if the product doesn't meet your expectations. It's important to choose carefully when making a purchase. We do not guarantee that the product will be suitable for a specific purpose unless this is clearly stated or confirmed in writing by King Living.
Faulty Products
If a product is faulty, we reserve the right to repair it in compliance with applicable laws, rather than offering a refund, exchange, or credit. Please note that King Living is not responsible for any damage to the product caused by you or third parties while the product is in your possession.
Warranty Coverage
King Living provides a warranty for certain branded products and selected components. For more details on our warranty terms, please refer to our specific Terms of Sale and Warranties.
Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under Australian Consumer Law. If there is a major failure with the service, you have the right to:
- Cancel your service contract with us, and
- Receive a refund for the unused portion or compensation for its reduced value.
For major failures with goods, you have the option to choose between a refund or a replacement.
Rectification of Failures
If a failure with the goods or service is not major but is not rectified in a reasonable time, you are entitled to a refund for the goods and may cancel the service contract, receiving a refund for any unused portion. Additionally, you may be reimbursed for any other reasonably foreseeable loss or damage resulting from the failure.
For further information about Warranty please visit our page here