To ensure your peace of mind, we offer comprehensive warranty coverage for our indoor products, detailed as follows:
1. Steel or Alloy Frames
- Warranty Period: 25 years from the date of delivery.
- Coverage: This warranty covers any structural defects in the steel or alloy frames of our indoor furniture.
- Exclusions: Products used for commercial purposes are not covered under this warranty.
2. Sofa Accessories
- Warranty Period: 2 years from the date of delivery.
- Coverage: Includes non-electrical accessories associated with our sofas.
- Exclusions: Electrical accessories and products used for commercial purposes are excluded.
3. Electrical Accessories
- Warranty Period: 1 year (12 months) from the date of delivery.
- Coverage: Covers all electrical components of our indoor products.
- Exclusions: Products used for commercial purposes are not covered.
4. Other Components
- Warranty Period: 15 years from the date of delivery, according to the Pro Rata Schedule.
- Coverage: This includes foam, feather and fibre fillings, suspension, springs, mechanisms (such as sofa and storage bed mechanisms), hydraulics, zippers, touch fasteners, and legs.
- Exclusions: Electrical and motion components, as well as products used for commercial purposes, are excluded.
For example, if a component requires replacement in year 3, you would be responsible for 25% of the retail replacement cost.
5. King Leather and King Fabric Components
- Warranty Period: 5 years from the date of delivery, according to the Pro Rata Schedule.
- Coverage: Applies to leather and fabric materials used in our indoor products.
- Exclusions: Products used for commercial purposes are not covered.
Pro Rata Schedule for King Leather and King Fabric Components:
- Years 0-1: Free
- Years 1-2: Free
- Years 2-3: 60% of the retail replacement cost
- Years 3-4: 70%
- Years 4-5: 80%
For instance, if a fabric component needs replacement in year 3, you would be responsible for 60% of the retail replacement cost. Refer to Pro-Rata Schedule here.
Additional Information:
- Service Calls and Transport Costs: These are charged to the purchaser at standard King rates.
- Commercial Use: Products used for commercial purposes have specific warranty conditions and may not be covered under the standard warranty.