How can I locate my customer order number?

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When you make a purchase, whether online or in-store, you will be provided with an order number. This unique identifier is crucial for tracking your order, making an enquiry, processing returns, or even reordering the same item in the future.

Here's how you can locate your customer order number

1. Look at Your Purchase Receipt

The simplest way to find your order number is by checking your purchase receipt. This receipt is either handed to you at the point of sale for in-store purchases or sent to you via email for online transactions. The receipt generally includes the date of purchase, items bought, prices, and of course, your order number. Make sure you keep your receipt stored safely for future reference.

In the event you have lost your receipt, there are a few other methods to find your order number.

2. Find the Legacy Tag Inside Your Furniture

If you've purchased furniture and it's already been delivered, the order number might be closer than you think. Most manufacturers embed a 'Legacy Tag' inside their furniture. You can find this by unzipping a back cushion and feeling along the inside of the zipper. The Legacy tag, carrying your precious order number, should be there.

View article 'Understanding and Locating Your Legacy Tag' here 

3. Look at the bottom of the Furniture Piece

The order number can also reside at the bottom of the furniture piece. Just look for a piece of velcro in the centre. Upon undoing it, you'll uncover the tag with your order number. This method comes in handy if the Legacy Tag in the cushion is missing or difficult to access.

4. Check Your Email Inbox

If you purchased online, check your Email Inbox for a confirmation email. Ensure you check your spam or junk folders if you can't locate the email in your inbox.

5. Log into Your Account 

If you purchased the item from an online showroom and have an account with us, you could log in to your account. You can check your 'Order History' or 'Purchase History' section where all your past orders are listed along with their respective order numbers.

6. Reach Out to Customer Service at 1300 135 464

Our Customer Support Team can help you find your order number by:

  • Verifying your personal details 
  • Searching for your customer order
  • Looking up details of the product purchased

Finding your order number can be straightforward if you know where to look. 

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