Help Centre

How can we assist you?

Search our knowledge base for answers to common questions

Common topics :

My Order

Manage your Account, Place an Order, View Payment Options or leave us a Product Review.
My Delivery

Explore your delivery and storage options, order tracking, and warehouse collection.
Customisation & Design Services

Learn how to customise your sofa modules, request samples, or book a design consultation.
Recovering & Refurbishment

Revive and refresh your sofa, order new inserts or request a cleaning quote.
Taking Care of Your Product

Discover how to clean your removable covers, maintain your cushions, and keep your leathers looking new.
Product Warranty & Returns

Learn about our warranty coverage and periods, lodge a claim, and view our Terms and Conditions of Sale.
Troubleshooting Made Easy

Easy self-help guides and troubleshooting tips.
How to Assemble Guides

Step-by step instructions to help you assemble your furniture and install pocket accessories.
Trade & Commercial

Contact our Trade team, create an account or complete our Trade Warranty Authorisation Form.
Knowledge Base

Internal Processes and Procedures, Contact Lists and Training videos.

More Resources

Product warranty information
King Living warrants all branded products and selected components of those products. Click here to view more information.